Frequently Asked Questions

Do you sell gift cards?

Yes, we do! To buy one of our e-gift cards, please click here.Please note. If you buy one of our e-gift express cards, this is only valid to use online and will be sent to you electronically via email.

How do I purchase a gift card?

Our gift cards can be purchased online via HellOOexpress of HellOOmarket. To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout, it will be sent to you electronically via email in less than 5 minutes. To buy one of our gift cards, please click here

Why haven't I received my gift card?

Your gift card should appear in your emails within 5 minutes of purchasing. If you have still not received it, please email us at delivery@HellOOmarket.com.

I've lost my gift card, can I get a replacement?

Yes, you can, if you give us an email at mail@HellOOmarket.com we’ll be able to advise you further on this.

Can I return a gift card?

No, our gift cards are non-refundable. 

My Express Gift Card code didn't work?

Firstly, check that you’re entering the code exactly as it appears (case sensitive) and checks that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in the sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at delivery@HellOOmarket.com and our team will be able to advise you further.

Can I use more than one Express Gift Card on my order?

Yes.

I've bought a gift card, can I cancel or return it?

Unfortunately, our gift cards are non-transferable and cannot be cancelled or returned.