Frequently Asked Questions
Do you sell gift cards?
Yes, we do! To buy one of our e-gift
cards, please click here.Please note. If
you buy one of our e-gift express cards, this is only valid to use online and
will be sent to you electronically via email.
How do I purchase a gift card?
Our gift cards can be purchased online via HellOOexpress of HellOOmarket. To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout, it will be sent to you electronically via email in less than 5 minutes. To buy one of our gift cards, please click here.
Why haven't I received my gift card?
Your gift card should appear in your
emails within 5 minutes of purchasing. If you have still not received it,
please email us at delivery@HellOOmarket.com.
I've lost my gift card, can I get a replacement?
Yes, you can, if you give us an email
at mail@HellOOmarket.com we’ll
be able to advise you further on this.
Can I return a gift card?
No, our gift cards are
non-refundable.
My Express Gift Card code didn't work?
Firstly, check that you’re entering the
code exactly as it appears (case sensitive) and checks that the code is still
in date and has not expired. Secondly, check the terms and conditions of your
code, if the item is in the sale or in a certain category the discount may not
be valid on this product. If it’s still not working, please email us at delivery@HellOOmarket.com and
our team will be able to advise you further.
Can I use more than one Express Gift Card on my order?
Yes.
I've bought a gift card, can I cancel or return it?
Unfortunately, our gift cards are
non-transferable and cannot be cancelled or returned.