Frequently Asked Questions

Inside all our orders you will find a returns address label attached. Fulfil the form and contact our support centre via email delivery@HellOOmarket.com or call 8420. If your refund has been approved, this will then be processed, and the credit will automatically be applied via HelloCash within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

If more convenient, don’t forget you can also return/exchange your item(s) to one of our HellOOmarket stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 7 days of receipt for a full refund.  

Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For Ethiopia customers, this will be Next Working Day delivery. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.

Yes, you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and asks them to get in touch with us directly at delivery@HellOOmarket.com.

Yes, you can return items bought with a gift voucher, however, you will be refunded onto a HellOOmarket/s gift card. 

No, once an item has been personalised this makes it non-returnable 

As a business we're constantly changing our prices due to market trends, sales demand and other various reasons. This does, unfortunately, mean that if the price has changed since you've ordered, we are unable to refund the price difference. 

All our beauty products are non-returnable if they have been removed from their original packaging due to hygiene regulations.

Please contact us at delivery@HellOOmarket.com or call 8420.

Postage costs will only be refunded if your product is damaged or faulty.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and HellOOmarket has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on delivery@HellOOmarket.com within 7 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).

Unfortunately, we are unable to refund the difference between the original price and the sale price.