Frequently Asked Questions

Standard Delivery out of Addis (3-5 working days)- ETB 50 

Standard Delivery in Addis (1 working days maximum)- ETB 50, free if you pick up at Arat Kilo warehouse. concerning express delivery ETB 200 (6 hours maximum in Addis).

Note next Working Day Delivery (if ordered before 3 pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on a Monday and arrive on the following Tuesday).

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, customs delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please contact our contact centre.

If you order with us before 3 pm Monday-Friday, you can expect your order to be delivered the same day in Addis, and Monday and within 3-5 working days out of Addis. If you haven’t received your order within this time frame, please contact us.

If you order with us before 3 pm Monday-Friday, you can expect your order to be delivered to you the next working day. For example, if you order before 3 pm on Monday for next day delivery, your order should be with you by Tuesday, if you order after 3 pm on Monday, your order should be with you by Wednesday. Please note: Our next working day service only applies if the next day is not Holliday.

If you order with us within 3-5 working days out of Addis. If you haven’t received your order within this time frame, please contact us.

We work with EMS (Ethiopian post office), so you can collect an order from any post office in Ethiopia.     

At checkout, enter your desired postcode or location and this will bring up a list of collection points close by. Select your desired collection point and once you have completed your order, you will receive a confirmation email or an SMS& your order will make its way to your collection point. You will receive an email or an SMS with your collection code when your parcel arrives.

PLEASE NOTE: Opening hours at Collect Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any questions.

Yes, you can. Along with your order confirmation, once your order has been shipped Ethiopia tracking number will be sent over to you so you can track your order via our support centre, If you're an international customer you can check the status of your order here.

Our courier will make two attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use call 8420 and they’ll be happy to pass the information on to the courier. It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible. If our courier has attempted to deliver your parcel after three attempts this will then be sent back to us and you will be refunded. 

We do not charge any extra custom or import charge.

Yes, you can if you are based in Addis.